Privacy Policy

Information Collected

Customer information is collected while you register on our site, place an order, enter a contest, respond to a survey, communication such as emails or participation in another site features.

Information such as Customer name, e-mail address, mailing address, phone number, company name, business operating name, credit card information or any other information when ordering or registering on our website. Credit card information shall be taken only via a Credit Authorization Form and not over the phone. A customer may however, choose to visit our site anonymously.

We also collect information regarding gift recipients for us to fulfill gift purchases. The information collected in regards to gifts recipients is not used for marketing purposes.

Cookies are used by us like any other websites do, in order to enhance your experience and gather information pertaining to visitors or visits to our portal.

 

Use of Your Information

The information collected in regards to our customers through various channels is used in the following ways:

To personalize your website experience and allowing us to understand your interests to better provide content and product offerings.

Helping us enhance our responses to your customer service requests.

Fast tracking the process of processing your transactions.

To administer various contests, surveys or other site features.

You shall receive periodic e-mail newsletters from Maple Craft Inc., had you opted to receive the same. If you wish to no longer receive promotional emails, please refer to the sections below. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

Protection of Visitor Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of team members, who are given special access rights due to nature of their work and are required to keep the information confidential. A secured server is used by Maple Craft Inc. to protect your information while you place an order or access your personal information. All sensitive/Credit information you provide is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better navigation experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our visitor traffic. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Mozilla, Internet Explorer, etc.) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient. However, you can still place orders over the telephone by contacting one of our sales representatives.

 

Disclosure of Information to Third Party

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "Third Party" does not include www.smokekingdom.ca. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

 

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6,2014

 

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other related issues.

 

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

 

Your consent

By using our site, you consent to our privacy policy.